Cariad Keepsakes 5
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FAQ and Terms & conditions

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What are Keepsakes Bears and Cats? 

Keepsake Bears and cats are a bespoke creation individually hand crafted from cherished clothing or fabrics.  They are all one-off and no two keepsakes are ever the same.  I take great pride in meticulously planning, cutting, sewing, and assembling each keepsake to capture your memories.

 

How do I order my keepsake?

  • Decide whether you would like a cat or bear and which size

  • Choose the clothing you would like me to use

  • Download & complete your order form

  • Contact me to book in your order & arrange payment

  • Send me the clothing and order form

  • Sit back and wait for your adorable keepsake to arrive

 

How many items are needed to make a keepsake?

Adult clothing: a bear or cat can be made from one single medium-large adult top although this will not achieve the patchwork effect seen on many of my keepsakes unless the fabric design allows for this.  2-3 medium-large adult tops will give this variety of colour / design but does involve wastage if only used for one keepsake.

 

Baby clothing: 4-6 items for a cat, 6-8 items for a medium bear, 10-12 for a large bear (new born items are a bit small for a large bear unless joined which incurs an additional cost)

 

Child’s clothing: 2-3 items for a cat, 3-4 items for a medium bear, 4-5 for a large bear.

 

To be on the safe side you can always send some extra items and you can specify whether I should try and include a bit of each or only use additional items if required.  Any surplus items that are completely unused will be returned to you with the order. Left over fabric from cut items will not be returned or retained.

 

What kind of fabric can be used?

Most fabric can be used and will be lined if necessary to avoid excessive stretch when stuffing.  The fabrics should be freshly laundered but do not need to be ironed.  Stained or flawed items are not necessarily an issue if I can work round any marks.  If you want a flawed area specifically included regardless then please say so.  Thicker fabrics work better on the larger bear.

 

Please avoid:

•very thick fabric (denim is fine as long as I have room to avoid the very thick seams)

•hand knitted or crochets items

•very fine or very thin fabrics including lace (although this can be incorporated if it is an embellishment rather than the main fabric)

 

 

What details can be included from the clothing?

All keepsakes are custom-made and unique.  Please do specify which items or parts of items you wish to be included, or not included.  If no specific requests are made, I will use my own judgement and experience with the clothing and fabrics provided to ensure the best result is achieved.  It is not always possible to include every detail from the clothing sent and I will highlight this before work commences if specific requests have been made.

 

How should I send you the clothing?

Please ensure that the clothing is securely wrapped and I would recommend using a waterproof mailing bag.

 

Use of a tracked delivery service is suggested for your piece of mind.

 

Do you ship overseas?

I am happy to do so but please request a shipping estimate first as this can be costly.

 

How long do orders take?

Once I receive the clothes from you I aim to get the item back to you within 3 weeks.  If there is a specific date you need the item by then put a note of it in the special notes box when you order and I’ll do my best.  

 

Can I return an item?

I cannot accept bespoke items back unless they are actually faulty.  Please note that there is a wide variation in how the keepsakes come out, due to the very different natures of the fabrics we receive and the final item may well not look exactly like the pictures on our product pages.  If you are not happy with your order for any reason please get in touch straight away to discuss it.  All return postage is the responsibility of the purchaser and I recommend that you obtain a proof of postage receipt from the Post Office.

 

How will my keepsake be delivered?

The majority of my orders are dispatched via Hermes couriers.  They will attempt delivery 3 times before returning the item to us.  If an item is returned after three attempts then you will be charged for re-delivery.

 

Your keepsake will be wrapped in plastic and boxed to keep it safe and dry in transit.

Frequently asked questions