Cariad Keepsakes 5
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FAQ and Terms & conditions

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I reserve the right to adjust the terms and conditions as required and therefore you should read these terms and conditions each time you make a purchase.


Prices – All prices are inclusive of VAT where applicable.  Postage and packaging charges must be included in your payment unless you wish to arrange to collect your finished bear.


Payment Terms – All items must be paid for at the point of order.  No items will be made or dispatched until full payment has been made.  Once payment is made the seller will provide the goods agreed in the sale within the timeframe specified or otherwise advised by email.  


Confirmation - An email confirmation will be sent following every order and it is your responsibility to ensure that your email address is correct.


Sending your clothes for Keepsake items.  It is your responsibility to provide the right number of suitable clothes.  To be considered suitable the clothes must be in what I deem to be good condition for re-stitching together.  If clothes are too worn when I receive them I reserve the right to refuse to use them and you will be informed and given the opportunity to send in additional clothes (with additional postage and packaging payable by you).  Please do specify which items or parts of items you wish to be included, or not included.  If no specific requests are made, I will use my own judgement and experience with the clothing and fabrics provided to ensure the best result is achieved.  It is not always possible to include every detail from the clothing sent and I will highlight this before work commences if specific requests have been made.  If you are in any doubt about the condition of the clothes, the quantity, or have any other questions about them please email me before you send them.  I cannot be responsible for any items lost in the post on their way to me and therefore recommend that you use a tracked and insured service.


Disclaimer – Cariad Keepsakes memory bears and cats are NOT designed or intended for use as a toy as they are decorative keepsakes.  In view of the individual and bespoke composition of each bear they cannot be CE approved and accordingly do not comply with any toy safety guidelines and are not deemed safe for use as a toy by Law.  They are not designed or intended for use in play by children under 14 years of age. I make each keepsake memory bear with utmost care and attention with a home sewing machine and hand finishing.  A mixture of fabrics (supplied by yourself) are used including clothes, fabrics, blankets.  Eyes are beautiful, shiny glass and stitched in securely.  Each keepsake is stuffed with CE approved stuffing (for flammability and cleanliness). Cariad Keepsakes does not accept any liability for the misuse of these decorative keepsakes.


Delivery – The majority of my orders are dispatched via Hermes couriers.  They will attempt delivery 3 times before returning the item to me.  If an item is returned after three attempts then you will be charged for re-delivery.  Your bear will be wrapped in plastic and boxed to keep it safe and dry in transit.  I am unable to accept responsibility for items once they are dispatched with the courier.


Returns, Refunds and Exchanges – I do my very best to make sure you receive the items you want, exactly as you want them.  As keepsakes are bespoke, personalised items I am unable to provide a refund or exchange unless the item is faulty or incorrect due to a mistake on my part.  Keepsakes can vary quite a lot in appearance depending on the material used (how stretchy it is for example) and I cannot guarantee that your keepsake will look identical to the photographs on the website.  Where there is no actual fault with the item but you are unhappy with the appearance I may agree to try and alter it for a £15 fee and you will need to cover the postage back to me.  Where returning items please get proof of postage and where possible use recorded delivery.  This does not affect your statutory rights.


Your right to cancel – The right to cancel under the Consumer Protection (Distance Selling) Regulations 2000 does not apply to any personalised products, or any products that have been tailored to your specific requirements.


Website - This Website and all contents (including all photographs, images, descriptions, drawings and other material of any description) are owned by Cariad Keepsakes.  It is protected by copyright, which along with all other intellectual property rights in the Website belong to Cariad Keepsakes. The Website is available for your personal use only. You may only download, print, store and use any material appearing on the Website for the purpose of purchasing or researching the purchase of any product from Cariad Keepsakes for yourself, family or friends or providing such material to your family or friends for the same purpose.  You agree not to (and agree not to assist or facilitate any third party to) modify, copy, download, print, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer, sell or in any other way use or make available any material appearing on this Website except as set out above or agreed by Cariad Keepsakes in writing in advance. We may terminate your licence to use and may prevent your using this Website in the event of your breaching these terms.

Terms and conditions